We wrote to you in September last year and explained about the need to temporarily rehouse you – most likely in Goodwood Apartments - for a period of approximately 20 weeks while we carry out remediation works in your home. We also shared the programme with you and explained that this would be managed in five phases. This is still the case and with all residents having moved out of Goodwood Apartments at the end of July, the remediation work is now well underway. We will therefore shortly be moving forward with phase one of the rehousing plan

If you are a townhouse resident, you are not part of the rehousing programme.

With works at Goodwood progressing quickly, we are moving the timings slightly forward to those communicated last year, with the first residents (Phase One) moving into their temporary homes in February 2024.

Please find below details and dates for each phase of the programme

We appreciate that you will have many questions and concerns regarding your upcoming move to Goodwood or another temporary home, particularly if you are in one of the early phases of the programme. Please read these FAQs where we have tried to answer as many questions as possible.

What will happen next?

We recognise that this will cause disruption to your lives and we will work with you closely to support you through this process. You will be asked to complete a Housing Needs Survey to ensure that we are fully aware of your specific rehousing requirements. Alongside this, we will need you to complete an Equality Impact Assessment with details of any long term health conditions or other considerations. This will help us in coming up with the best possible solution for your temporary home.

We will send you the Housing Needs Survey between October and December 2023. Please be assured that the data that you share will only be used for the purposes of this survey and will not be shared more widely. Our Resident Liaison Team will also visit you at your home at least four months before you are due to be temporarily rehoused to go through your completed survey and plan your move. All those in the first phase will be offered a home visit before the end of October 2023.

Programme of Works

As you are aware, we have carried out significant works since remediation began in 2017, both estate-wide and in individual homes. These works are too extensive to be listed here but include:

• Installing the new booster cold water main to allow us to connect the sprinklers for the relevant blocks.
• Remediating drains and replace external paving
• Remediating 24 townhouses
• New roofing, insulation and drainage to 32 – 37 Parade Gardens
• New copings and lightening protection to 100 – 110 and 2 – 31 Parade Gardens
• Completing works to podium deck – i.e. resin bound gravel, podium pods, railing remediation, brickwork remedial works and sunpipes
• New lighting to podium deck and gym car parks
• Electrical testing and remediation to all properties, communal spaces and carparks
• New lighting in all bin stores
• Redecorating and ceilings to carpark lobbies

Residents in the townhouses who have already had works done have told us they have been very satisfied with both the quality of work and the behaviour/attitude of the contractors which is really good to hear.

Our consultant Calford Seadon will visit you in order to agree the exact scope of works required in your home. This will also be your opportunity to ask questions and raise any issues you may have. Following this visit, Calford Seadon will provide you with a bespoke Scope of Works.

We have a standard Scope of Works based on the issues we have previously identified across all properties. We will share this with you shortly. Please note, this is for information only; the works that take place in your home will be specific and agreed between you and Calford Seaden.

Compensation

We appreciate that the ongoing remedial works have already resulted in a great deal of stress and inconvenience to you and your neighbours. In recognition of this impact, as well as the disruption caused by the temporary move/rehousing, all residents currently living at Walthamstow Stadium along with those whose homes we have bought back under the recent buybacks offer, will receive compensation.

The total amount of compensation that you will receive will be calculated on a case-by-case basis, taking into account individual circumstances. 

As this is a complex process, we have appointed an independent compensation consultant from property advisors Strettons who will be working with us going forward.

The consultant and his team will visit you at the same time as your visit with Calford Seadon to enable them to get an understanding of property condition. There will then be follow up meetings to gain an understanding of the impact that the works have had on you and your family.

In the next few weeks, Strettons will write to you with more information, including those of you living in townhouses who have already had remediation works completed.

We hope that this information and the FAQs have been useful. When you receive your Housing Needs Survey, please complete this with as much detail as possible. In the meantime, if you have any further questions or if there is anything else you would like to discuss, please feel free to call, text, email, or write to the Resident Liaison Team as follows:

Email: WalthamstowStadium@lqgroup.org.uk

Phone/Text: 07790 803 850

Post: Jada Terrelonge and Caitlin Jenkins (The Resident Liaison Team), Walthamstow Stadium, 29-35 West Ham Lane, Stratford, E15 4PH

We realise there has already been a long, complex programme of works, with more intense remediation to come over the next four years as we progress with the rehousing strategy. This is why we would once again like to take a moment to apologise for the stress and inconvenience this has caused.

Our team look forward to continuing to engage with you and to support you through these next steps as we work with you to remediate homes at the earliest opportunity. We would kindly ask you to offer your support to members of our team as they visit your homes-commencing in October for Phase One residents. It is only through full transparency and working closely with us and our contractors that we will be able to make this next phase of works as seamless as possible.